Send all requests in writing by email to hello@airupballoons.com with the order number, client name, and event/pickup date.
≥14 days before event: permitted; Materials Advance (30%) may be refunded minus non-recoverables. Retainer (20%) is non-refundable.
<14 days before event: permitted; no refund of the 50% Booking Payment. If documented non-recoverables exceed 50%, Client pays the difference within 5 business days.
One (1) free reschedule within 12 months, subject to availability.
Each additional reschedule: $100.
Rescheduling does not change the original refund rules.
Booked <14 days to event: 100% prepayment, non-refundable.
One (1) reschedule within 12 months is permitted (availability required; price/terms may adjust if scope or location changes).
If conditions are unsafe (e.g., sustained wind ~15–20 mph, gusts >~25 mph, no secure anchors, venue prohibitions), Vendor may pause, relocate, or dismantle.
No refunds for weather-related damage or disruption after installation; where feasible, Vendor will offer a reasonable alternative (move indoors or simplify).
Buyer’s remorse: cancel within 24 hours and if pickup is >7 days away.
≥7 days before pickup: 50% refund or 100% store credit (valid 6 months).
<7 days before pickup: no refund.
One (1) free reschedule within 30 days, subject to availability; maximum two (2) reschedules, then the date is fixed.
Rescheduling does not change the original refund rules.
Late booking (<7 days): 100% prepayment, non-refundable. Reschedule option as above applies.
Air Up Balloons designs, delivers & installs custom balloon decor in Sacramento — organic garlands, shimmer walls, and photo-ready backdrops. Family-owned & licensed.
We’ve received your message and will reply as soon as possible. Can’t wait to connect with you!
